Shipping Across the GCC
We currently ship across the United Arab Emirates and the GCC region — including Saudi Arabia, Qatar, Bahrain, Oman, and Kuwait.
For enquiries about shipping to any of these countries or to a different destination, please contact us at order@DesertRiver.com.
UAE Shipping
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Free shipping on all non-discounted orders of AED 200 or more.
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For orders below AED 200, a flat fee of AED 20 applies.
Please note: During public holidays, there may be slight delays in delivery beyond the normal promised time. We appreciate your patience and understanding.
Delivery Timelines:
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Dubai: Within 48 hours
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Other Emirates (Abu Dhabi, Sharjah, Ras Al Khaimah, Ajman, Umm Al Quwain, Fujairah): Within 3–4 working days
GCC Shipping
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Delivery to Saudi Arabia, Qatar, Bahrain, Oman, and Kuwait within 7–10 working days.
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Shipping rates are calculated at checkout based on destination and order weight.
Once your order is placed, you'll receive a confirmation email. When your items are ready to ship, a second email will be sent with dispatch details.
Ex-Rental & Showroom Display Items (Discounted)
|
Fees & delivery time |
| Collection from showroom |
Welcome anytime! |
| Orders below 700 AED |
100 AED |
| Orders above 699 AED |
FREE! |
| Delivery time |
5 working days |
| Cash on delivery |
NOT AVAILABLE |
Returns & Exchanges
Once an order is placed, our team gets to work right away to process and prepare it, so unfortunately, cancellations and refunds are not possible.
In case you change your mind, you can return or exchange your items within 7 days of purchase. Customers can exchange items or receive a credit note (Credit notes are valid for 6 months) for the original item's value.
Items need to be returned to our warehouse and can only be returned or exchanged if they are unused and in original packaging.
Please note: Sale and custom orders cannot be returned.
International returns:
For international orders, only the product value will be refunded, and the customer must bear the cost of returning the item.
How to return your item (Non-discount items only):
Email us at: orders@DesertRiver.com with your order number to confirm you wish to return an order/item. Items must be returned in original packaging and unused.
Collection from our showroom:
If you would like to try before you buy you are more than welcome to visit our showroom in Al Quoz. Please select "collection at showroom" from the delivery options at checkout to pick up your confirmed order.
You can find us here.
For more help or information, please call us on +971 4 323 3636 or email us order@DesertRiver.com
