UAE

• Free delivery on all non-discounted orders of AED 200 or more.
• Orders below AED 200 incur a AED 20 delivery fee.

GCC

We currently ship to Saudi Arabia, Qatar, Bahrain, Oman, and Kuwait.

Shipping rates are calculated at checkout based on your delivery destination and the weight of your order. Please note that international orders may be subject to import duties, taxes, or customs fees charged by your local authorities. These charges are the responsibility of the customer and are separate from the shipping fees charged by fatboy.ae.

For destinations outside the GCC, contact us; we're happy to help. You can reach us by email at orders@DesertRiver.com, via WhatsApp on +971 58 551 7636, or by phone on +971 4 323 3636.

Estimated delivery times:

• Dubai: Within 48 hours
• Other Emirates: 3–4 working days
• Saudi Arabia, Qatar, Bahrain, Oman & Kuwait: 7–10 working days

Once your order has been placed, you'll receive an order confirmation email. A second email will be sent once your order has been
dispatched.

Please note: During public holidays, there maybe slight delays in delivery beyond the normal estimated time. We appreciate
your patience and understanding.

We currently deliver throughout the United Arab Emirates and to Saudi Arabia, Qatar, Bahrain, Oman, and Kuwait.

Please note that international shipments may be subject to local import duties or taxes, which are charged separately by your local customs authority or courier.

For destinations outside the GCC, contact us; we're happy to help. You can reach us by email at orders@DesertRiver.com,
via WhatsApp on +971 58 551 7636, or by phone on +971 4 323 3636.

Yes. You're welcome to visit our showroom in Al Quoz, Dubai, to view our products.
You can find us HERE.

For more help or information, please contact us by email at orders@DesertRiver.com, via WhatsApp on +971 58 551 7636, or by phone on +971 4 323 3636.

If you'd prefer to collect your order, simply select "Pick Up" at checkout. We'll notify you within 48 hours when your order is ready for collection.

We offer the following payment options:

• Apple Pay
• Google Pay
• Visa and Mastercard via Paymob Payment Services
• Tabby – Buy now, pay later with interest-free instalments (available in the UAE).

All prices are shown in UAE Dirhams (AED).

Tabby: How It Works (Available in the UAE)

Pay with Tabby

Enjoy a more flexible way to shop with Tabby.

• Split your purchase into 4 interest-free payments
• No interest
• No hidden fees
• No extra charges when you pay on time

How it works

1. Shop
Browse our collection and add your favourite items to your cart.

2. Checkout
Select Tabby as your payment method at checkout and complete a few quick details.

3. Pay in 4
Split your purchase into 4 equal, interest-free payments. Your first payment is made at checkout, and the remaining 3 payments are automatically charged each month.

Items may be returned or exchanged within 7 days of delivery, provided they are unused, in their original packaging, and in resalable condition.

You may exchange your item or receive a credit note, valid for 6 months, for the original purchase value. Cash refunds are not available.

Please note that Sale Clearance, Showroom Display, and Pre-Order items are not eligible for return or exchange.  For full details, please refer to our Shipping & Returns policy. HERE.

If you haven't received your order confirmation email, please check your spam or junk folder first. If you still can't find it, please contact us by email at orders@DesertRiver.com , via WhatsApp on +971 58 551 7636, or by phone on +971 4 323 3636. Our team will be happy to assist you.

Our warehouse team begins processing orders as soon as they are placed to ensure prompt dispatch. If you need to amend your order, please contact us as soon as possible by email at orders@DesertRiver.com, via WhatsApp on +971 58 551 7636, or by phone on +971 4 323 3636.

Yes, all our products come with a standard warranty. Please refer to the individual product details which states the length of warranty for each product. If your complaint is justified, we are happy to help you. We will repair it, replace it or give you a new replacement part, whatever is necessary. Just make sure you still have the original invoice as proof of purchase.

Whilst we are building to become the best Middle East webshop for quality design products, we would love to get your feedback or ideas on products that you would like to see here. Let us know if there is something specifically that you are looking for, or know of a particular brand that is hip and happening but has not reached our region yet. We’d love to hear from you!