We currently deliver across the United Arab Emirates and to Saudi Arabia, Qatar, Bahrain, Oman, and Kuwait.
UAE
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Free delivery on all non-discounted orders of AED 200 or more.
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Orders below AED 200 incur a AED 20 delivery fee.
Sale Clearance & Showroom Display Items (Applicable to UAE Customers Only)
The following delivery terms apply to Sale Clearance and Showroom Display items:
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Orders below AED 700: AED 100 delivery fee
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Orders of AED 700 or more: Free delivery
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Estimated delivery: Up to 5 working days
Delivery timelines:
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Dubai: Within 48 hours
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Other Emirates: 3–4 working days
Please note: During public holidays, there may be slight delays in delivery beyond the normal estimated time. We appreciate your patience and understanding.
GCC
We deliver to Saudi Arabia, Qatar, Bahrain, Oman, and Kuwait within 7–10 working days.
Shipping rates are calculated at checkout based on your delivery destination and the weight of your order. Please note that international orders may be subject to import duties, taxes, or customs fees charged by your local authorities. These charges are the responsibility of the customer and are separate from the shipping fees charged by fatboy.ae
For destinations outside the GCC, contact us; we're happy to help. You can reach us by email at orders@DesertRiver.com, via WhatsApp on +971 58 551 7636, or by phone on +971 4 323 3636.
Returns & Exchanges
Orders are processed as soon as they are placed. Cancellations and refunds are not possible once an order has been confirmed.
Items may be exchanged within 7 days of the delivery date. To qualify for an exchange or credit note, the item being returned must be received at our warehouse within 7 days of delivery, unused, in its original packaging, and in resalable condition.
Please note that Sale Clearance, Showroom Display, and Pre-Order items are not eligible for return or exchange.
International Returns
For orders shipped outside the UAE, return shipping costs are the responsibility of the customer. Only the value of the returned product will be credited or refunded where applicable. Original shipping charges, duties, and taxes are non-refundable.
Collection from Our Showroom
You may choose “Pick Up” at checkout if you prefer to collect your order from our showroom.
Collection Address
Find us HERE
Desert River General Trading LLC
Warehouse 14, Street 12b
Al Quoz Industrial Area 1
Dubai, UAE
Call, WhatsApp or Email us
📞 Phone: +971 4 323 3636
💬 WhatsApp: +971 58 551 7636
✉️ Email: orders@DesertRiver.com
Defective or Incorrect Products
If you receive an incorrect or defective product, please contact us within 48 hours of delivery with your order number and photos of the product. We will review the issue and arrange a replacement where applicable.
Products that have been tampered with, misused, or altered are not eligible for an exchange or credit note.
Payment
We accept the following payment methods:
- Apple Pay
- Google Pay
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Visa and Mastercard via Paymob Payment Services
- Tabby – Buy now, pay later with interest-free instalments (available in the UAE).
All prices are shown in UAE Dirhams (AED).
Visit us
Find us HERE
Desert River General Trading LLC
Warehouse 14, Street 12b
Al Quoz Industrial Area 1
Dubai, UAE
