Frequently Asked Questions
We offer FREE shipping within the UAE for all non-discounted items on orders of AED 200 or more.
For orders below AED 200, a flat shipping fee of AED 20 applies.
Delivery Timelines:
- Dubai:ย Within 48 hours
- Other Emiratesย (Abu Dhabi, Sharjah, Ras Al Khaimah, Ajman, Umm Al Quwain, Fujairah): Within 3 - 4 working days
Once your order is placed, you'll receive a confirmation email. When your items are ready to ship, a second email will be sent with dispatch details.
Delivery times outside of Dubai will be confirmed on a case-by-case basis and may take up to 7 working days.
All orders are delivered within 48 hours. Once your order is placed, you will receive an order confirmation email. When your items are ready to be shipped, you will receive a second email confirming dispatch.
All prices mentioned on our website are in UAE dirhams (AED) and include VAT. We offer the following payment options:
- Credit card via our payment provider Amazon Payment Services
- Buy now, pay later. Interest-free instalments with Tabby
Once you have placed an order with us, our warehouse team will promptly start packing and processing your order. If you have any queries on your order, please email us at orders@DesertRiver.com
We do not offer returns, refunds, or exchanges on showroom samples, ex-rentals, or sale items in general. We welcome and encourage you to inspect the products, whether furniture or lighting, prior to purchase at our warehouse.
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Get in Touch with Desert Riverโs Team
If you need any assistance with your purchase or have questions about our products, please contact us. Weโd love to help! You may also want to check out whatโs new in store.